Voice-Driven Logistics

Voice-driven logistics refers to the use of the voice direction and speech recognition software in warehouses and distribution centers. Workers wear a headset connected to a small wearable computer which tells the worker where to go and what to do using verbal prompts. Workers confirm their tasks by speaking pre-defined commands and reading confirmation codes printed on locations or products throughout the warehouse.

Voice-driven logistics is used instead of paper or mobile computer based system that requires workers to read or scan information to confirm their tasks. By freeing a worker's hands and eyes, voice directed systems typically improve efficiency, accuracy, and safety. Whilst Voice-driven logistics was originally used in picking orders, now all warehouse functions such as goods receiving, put-away, replenishment, shipping, and returns processing can be coordinated by voice systems.

Implementing voice systems in the warehouse has among its benefits

  • Increased picking accuracy
  • Increased inventory accuracy
  • Increased employee productivity
  • Improved safety
  • Reduced new worker training time
  • Increases job satisfaction for warehouse associates
  • Eliminates cost of printing and distributing picking documents
  • Growing customer satisfaction

One of the great productivity benefits of voice-driven logistics is achieving a higher level of business performance through voice that is specifically designed to excel in challenging industrial-warehouse environments.

The voice solutions environment provides device management, operator management, configuration management, and system diagnostics, all through an intuitive browser-based view – making it easy to provide the users what they need.

With data integration to virtually any data source Voice-driven logistics can create a completely optimized voice solution which enables each WMS and ERP provider to maximize their unique functionality and to leverage their actual customer-configuration capabilities.